Spanish · BeginnerResolver un Problema en el TrabajoSolve a Work Problem

Follow along

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00:00Intro
Hello everyone! Diego is here. Camila looks at me with surprise today.
Hello Diego! I look at you with surprise. You forgot your computer password again.
It's true! Today is a complicated day at the office. But we are going to learn something very useful.
Yes. Today we talk about asking for help. We are going to solve work problems in Spanish.
We are going to learn six key phrases for the office. Our star phrase is: I need help.
The phrase "I need help" is very important. We all use it when we have a problem.
Besides "I need help", we will learn five more phrases. That way we communicate well with our colleagues.
We will learn: it's not working, I have a problem, how is it done, we are going to solve, and everything is ready.
We will also tell you an interesting fact. It is about work culture in Latin America.
In many Latin countries, the coffee break helps a lot. It serves to solve any situation.
I love that tradition! Coffee always brings good conversations. It also brings quick solutions.
That's right! Get ready to listen to a very easy chat. It is slow and full of practical advice.
How great! I like to speak slowly. That way everyone understands every word.
Exactly. Learning is better when we go calmly. We enjoy every moment.
I want to tell you a fun story. It happened in my first week of work in Mexico.
How interesting, Camila! Tell me everything. What happened in that first week?
I had to send a very important report. My boss asked for it at nine in the morning.
Nine in the morning is a very early time. It was a very urgent report.
I entered my office at eight. I turned on my computer in a big hurry.
Everything was going well at that moment. Right? I think so.
No! At that instant the screen went black. The computer did not turn on.
What a difficult moment! What did you do when the screen did not turn on?
I felt very nervous. I looked for my colleague Carlos. I said to him: I need help.
You did very well. The phrase "I need help" saved you in that complicated moment.
Carlos smiled right away. He told me it's no big deal. We walked toward the coffee machine.
What a surprise! You went for a coffee with the broken computer?
Yes. On the way, Carlos explained everything to me. He taught me to restart the system.
That's great! A short coffee solved a big problem in a few minutes.
Upon returning to my desk, we pressed a button. The report was ready.
Saying "I need help" opened the door. A great friendship was born with your colleague.
Totally. I always use the phrase "I need help". I use it when I find a problem.
You know, Camila, that story shows something nice. It is the work culture of our region.
What do you mean, Diego? Tell us that nice cultural fact.
In many Latin American countries, people do not work in silence. When there are difficulties, they converse.
It's true. Asking for help is not a weakness. It is something normal among colleagues.
The famous coffee break is a space of unity. It serves to talk and help each other.
A small ten-minute break with coffee resolves a lot. It works better than a long meeting.
Saying "I need help" with a smile creates trust. It helps any work team.
I love this fact. Teamwork works better. It needs good communication and empathy.
That's right. That's why the phrase "I need help" is our main tool today.
If you say "I need help" on time, work becomes lighter. Also happier.
A round of applause for the coffee break! And for help between office friends!
Yes! Now we are going to explore the other five phrases. They are very useful for your day-to-day.
Perfect! Let's move forward with our conversation. It is easy, slow, and very clear.
I am fascinated by this topic. Helping others brings a lot of joy to the workplace.
I agree with you. Mutual support makes the day fly by.
Let's see our second phrase of today: it's not working.
The phrase "it's not working" is very useful. It means that an object or system does not operate well.
For example, if the phone has no signal, you say: the phone is not working.
It is a very clear phrase. "The printer is not working" is something we hear almost always.
Our third phrase is: I have a problem. It is used to report a difficulty.
The phrase "I have a problem" is direct. You say: "I have a problem with the client file".
By saying "I have a problem", your boss understands the situation. He gives you support right away.
The fourth phrase is an excellent question: how is it done?
The question "how is it done?" helps a lot. You ask for instructions on a new task.
If you don't know a computer program, you ask: "how is this report done?".
Our fifth phrase is very positive: we are going to solve.
The phrase "we are going to solve" is great. It means that the team is going to resolve the problem together.
It conveys a lot of security. We say: "we are going to solve this detail before noon".
And our sixth phrase is everyone's goal: everything is ready.
The phrase "everything is ready" is beautiful. It means that the work finished successfully.
When you finish the presentation, you say happily: "everything is ready for the meeting".
What a great list of phrases! Now I want to know your working style, Camila.
What do you mean by my style? You are talking about my way of working in the office.
I am Team Diego. I ask for help quickly. As soon as I see a small problem, I talk.
Well I am Team Camila. I like to look for the solution alone. I look before asking.
Team Diego saves time. Saying "I need help" at the beginning avoids big mistakes.
But Team Camila learns more. They try to solve things on their own.
Both positions have good things. The important thing is not to stay blocked without speaking.
Exactly! By the way, Diego, I read a curious fact. It is about new workers.
Oh really? What fact did you read about people who start a new job?
I read that many people feel fear on their first day of work.
Let's see, let me guess that figure. Did you think it was fewer people?
I thought it was fifty percent. But the real number is sixty-five.
I also heard another interesting fact. Having a coffee together reduces work stress.
Guess how much it reduces stress. Thirty or fifty percent?
I think fifty percent. Coffee with friends always relaxes a lot.
You got it right! Fifty percent. Good chat in the office does wonders.
Impressive! The power of conversation at work is huge.
That's right. Speaking with respect and empathy changes the whole work environment.
The time has come to play. We are going to test Diego with our quick quiz.
I am ready! I love these dynamics. They serve to practice all today's phrases.
First question. You arrive at the office and cannot find the sales folder. What do you say?
I look for my colleague calmly. I tell her: "Hello, I need help with this folder".
Correct answer! You used our star phrase very naturally.
Yes. Asking for help politely always works very well at work.
Second question. You want to print a document and the machine does not respond. What do you say?
I look at the machine with a bit of annoyance. I say: "The printer is not working today".
Very good! "It's not working" explains the situation quickly and directly.
Also, I notify others. That way they don't waste time trying to print.
Third question. You discover a difference in the budget numbers. What do you say?
I speak to the accountant clearly. I tell him: "I have a problem with the budget".
Excellent! Recognizing the difficulty quickly is the first step to correct everything.
That's right. It's better to notify early. We should not hide difficult topics in the office.
Fourth question. They give you a new digital tool on your computer. What do you say?
I smile at my training instructor. I ask him: "How is this task done?".
Perfect! The question "how is it done?" shows a great desire to learn.
Asking without shame is the key. That way you master any new program in life.
Fifth question. Your work team sees an obstacle before a presentation. What do you say?
I cheer everyone up with joy. I say strongly: "Don't worry, we are going to solve this".
That's the attitude! "We are going to solve" gives a lot of peace to the whole group.
Optimism and teamwork solve any difficult moment.
Sixth question. It's five in the afternoon and you finished the day's report. What do you say?
I show my work with joy. I say out loud: "Everything is ready for today!".
What satisfaction it gives to say that! It is the end of a good work day.
Yes. It is the perfect moment to turn off the computer. You go rest happily.
Seventh question. A client calls on the phone and needs to change his appointment. What do you say?
I respond politely to the client. I tell him: "No problem, we are going to solve your schedule".
Very professional! "We are going to solve" gives security to the client immediately.
We should always convey a lot of calm to people who seek our help.
Eighth question. You don't know how to save a file in the shared cloud. What do you say?
I call my desk colleague. I tell him: "Excuse me, I need help to save this".
Fantastic! Diego answered all eight questions. His answers are complete and varied.
Thank you, Camila! It was a great exercise. We reviewed all today's vocabulary.
Diego, you did excellent. All your answers had the appropriate phrase.
Practicing with these examples clarifies everything. Students can learn very fast this way.
It has been a wonderful episode. Diego did great in all the tests.
Thank you very much. Now it is the turn of our dear Spanish students.
We want to leave you a very easy task. It is effective to practice tomorrow.
Imagine your work day. Think of your study place in the morning.
Look in the mirror three times. Say out loud: "Hello, I need help with this".
Saying the phrase "I need help" out loud helps a lot. It gives a lot of confidence when speaking.
Remember today's coffee story. Asking for help creates excellent work relationships.
The Spanish language is learned by speaking without fear. We enjoy every small progress.
Review the six phrases from this episode. Use them in your daily life.
Take good care of yourselves. Keep practicing with our slow and simple chats.
See you in the next episode of our Spanish podcast!
Goodbye everyone! We are going to have an excellent work day!

Key phrases

6 to keep
necesito ayudanecesito ayuda
I need help
Colega, necesito ayuda con este informe.Colleague, I need help with this report.
no funcionano funciona
it doesn't work
La impresora no funciona desde esta mañana.The printer hasn't been working since this morning.
tengo un problematengo un problema
I have a problem
Jefe, tengo un problema con el acceso al sistema.Boss, I have a problem with system access.
¿Cómo se hace?¿Cómo se hace?
How do you do it?
¿Cómo se hace? Nunca exporté un reporte.How do you do it? I've never exported a report.
vamos a solucionarvamos a solucionar
we're going to solve it
Respira: vamos a solucionar esto antes del mediodía.Breathe: we'll solve this before noon.
todo está listotodo está listo
everything is ready
Revisé todo y todo está listo para enviar.I checked everything and everything is ready to send.

Te toca

Your turn
decirlo en voz alta
Today's small task

We want to leave you a very easy task. It is effective to practice tomorrow.We want to leave you a very easy task. It is effective to practice tomorrow.

cocoaResolver un Problema en el Trabajo
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