Italian · BeginnerVorrei restituire questoI would like to return this

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00:00Intro
Hello everyone, dear friends!
Welcome to our Italian podcast.
Hello everyone, hello Giulia!
Today we are talking about a practical topic.
Exactly, we are talking about purchases and shops.
Do you like shopping in stores?
Yes, I really like strolling among the shops.
Sometimes, however, we buy something wrong.
Ah, it is true, it really happens to everyone!
On Saturday I made a small mistake.
Tell me, what did you do?
I bought a sweater in a hurry.
Marco, you always buy with too much hurry!
You should always try on clothes beforehand.
In my opinion, at home you try them on calmly.
For me, on the other hand, the fitting room avoids mistakes.
In the end, I decided to go back to the store.
And today we learn this exact topic:
how to return a purchase in a store.
We have six very important phrases.
Let's look together at the preview of the six phrases.
Let's start right away with the first phrase: Vorrei restituire questo.
The second phrase is very important: Ecco lo scontrino.
The third phrase explains the problem: La taglia non va bene.
The fourth phrase offers a solution: Posso fare un cambio?
The fifth phrase looks for alternatives: C'è una taglia più grande?
And the sixth phrase concludes: Posso avere il rimborso?
They are all clear and very practical phrases.
Now let's listen to a real story, about how to return a purchase.
On Saturday afternoon I was in the center, in Bologna.
Bologna is wonderful for walking and shopping!
There was a very elegant clothing shop window.
And what did you like right away?
I saw a nice dark blue sweater.
Dark blue is your favorite color!
I immediately went inside the boutique.
There were many people in front of the checkouts.
And you didn't go toward the fitting room?
No, I was in a rush for a coffee with friends.
I paid thirty euros at the cash desk, and left.
You did everything too much in a hurry, Marco!
At home I immediately put on the sweater.
And was it your size?
The sleeves were short and the shoulders tight.
What a pity, it was one size too small!
I immediately thought with disappointment: La taglia non va bene.
And what did you do at that moment?
I checked the paper bag on the table.
Luckily, the receipt was still in the bag!
I exclaimed happily: Ecco lo scontrino.
Without a receipt it is impossible to do returns in Italy.
On Monday morning I returned to the clothing store.
Was the shop calm at opening?
Yes, there was a friendly clerk behind the counter.
I placed the bag with the untouched garment.
I said with a smile: Vorrei restituire questo.
You started the conversation with great politeness!
And I immediately asked: Posso fare un cambio?
And what did the clerk reply?
He replied with pleasure: Certainly, let's do the exchange!
And what did you ask regarding the size?
I asked immediately: C'è una taglia più grande?
A precise question, without beating around the bush!
The clerk searched in the back storage room.
After a few minutes, he returned with the bigger size.
What luck, the size was still available!
The clerk handed me the new size.
Did you try the new size in the shop?
Yes, the new size was perfect and comfortable.
I left with the right garment and very satisfied.
Now let's examine our six useful phrases together, one by one.
Let's start with our first phrase: Vorrei restituire questo.
This phrase expresses a polite request.
We use vorrei to open the dialogue with courtesy.
Restituire means bringing back to the store a purchased item.
You can say: Good morning, I would like to return this sweater.
Let's move on now to the second phrase: Ecco lo scontrino.
In every Italian shop, the receipt is essential.
The receipt is the small paper printed by the cash register.
It indicates the date, time, and price paid.
You show the slip and say clearly: Ecco lo scontrino.
We arrive at our third phrase: La taglia non va bene.
The word taglia concerns the size of clothes.
If a garment is too tight or too loose, it is not right.
You explain the problem in simple words: La taglia non va bene.
Let's look now at the fourth phrase: Posso fare un cambio?
Fare un cambio means replacing the item with another.
You can choose a different color or a similar model.
You ask politely: Posso fare un cambio?
Many shops accept exchanges within thirty days.
Let's move to the fifth phrase: C'è una taglia più grande?
If the garment is tight, you look for a more comfortable size.
Bigger means with more room for the body.
If instead the garment is loose, you ask for a smaller size.
You ask directly: C'è una taglia più grande?
The clerk checks the shelves and storage immediately.
And we conclude with the sixth phrase: Posso avere il rimborso?
A refund means getting back the money spent.
Sometimes we find nothing, and prefer getting our money back.
We ask calmly at the checkout: Posso avere il rimborso?
The shop explains if it offers money or a store voucher.
Now let's practice a bit, with a second real story.
Last week I went shopping in Florence.
Florence has truly beautiful fashion shops!
I bought a red jacket for a dear friend.
Was it a gift for her birthday?
Yes, I wanted to give her a lovely surprise.
At the party, my friend opened the package.
But her brother gave her the exact same jacket!
Two identical jackets, a truly comical situation!
We all laughed together at the coincidence.
So the red jacket was a duplicate gift.
Luckily, I still had the receipt in my bag.
The small paper was intact inside the bag.
The next day I returned to the clothing store.
Was there a long line in front of the counter?
No, there was only a young and very kind shop assistant.
I said to the shop assistant: Vorrei restituire questo.
Then I added with a smile: Ecco lo scontrino.
Perfect, with the receipt everything is much easier!
I asked immediately: Posso fare un cambio?
And were there other suitable clothes in the boutique?
Unfortunately there were no other models in her size.
So I asked calmly: Posso avere il rimborso?
Right, if there is no size, you need the money back!
The clerk said: Certainly, we will process the refund.
The clerk processed the refund on my card.
An excellent service, without any problem!
In five minutes I resolved everything calmly.
And now it's time for our little quiz!
Situation number one: you enter a shop to bring back a dress. What do you say to the clerk?
I say with kindness and clarity: Vorrei restituire questo.
Perfect answer, simple and very polite!
Situation number two: the clerk asks you for proof of purchase. What do you show while saying a phrase?
I show the slip and say: Ecco lo scontrino.
Exactly, the receipt is essential for every return!
Situation number three: you tried on the trousers, but they are too tight. How do you explain the problem?
I explain right away calmly: La taglia non va bene.
Well done, an immediate and very clear explanation!
Situation number four: you want to take a different model instead of money. What do you ask?
I ask with a nice smile: Posso fare un cambio?
Great answer, this question opens up all possibilities!
Situation number five: the jacket is nice, but you need more room. What do you ask for the size?
I ask pointing at the garment: C'è una taglia più grande?
Perfect, so the clerk immediately searches for the right size!
Situation number six: you find nothing you like, and want your money. What do you ask at the cash desk?
I ask with respect and calmness: Posso avere il rimborso?
Excellent answer, you passed all six situations!
Let's do a quick review now, of all our phrases.
Let's review together our six phrases of today.
The first phrase is: Vorrei restituire questo.
The second phrase is: Ecco lo scontrino.
The third phrase is: La taglia non va bene.
The fourth phrase is: Posso fare un cambio?
The fifth phrase is: C'è una taglia più grande?
And the sixth phrase is: Posso avere il rimborso?
Six practical expressions to shop with peace of mind.
And here is today's challenge, for all of you at home.
Imagine standing in front of the cash desk of a shop.
Repeat out loud the phrase to return an article.
And politeness makes every exchange easy and pleasant.
Thank you from the heart for following this episode.
Keep listening and practicing every day.
A warm greeting from my side!
And a warm hug from my side!
See you very soon, dear friends, and happy studying!
Goodbye everyone, until the next adventure!

Key phrases

6 to keep
Vorrei restituire questoVorrei restituire questo
I would like to return this
Iniziamo subito con la prima frase: Vorrei restituire questo.Let's start right away with the first phrase: Vorrei restituire questo.
Ecco lo scontrinoEcco lo scontrino
Here is the receipt
La seconda frase è molto importante: Ecco lo scontrino.The second phrase is very important: Ecco lo scontrino.
La taglia non va beneLa taglia non va bene
The size is not right
La terza frase spiega il problema: La taglia non va bene.The third phrase explains the problem: La taglia non va bene.
Posso fare un cambio?Posso fare un cambio?
Can I make an exchange?
La quarta frase offre una soluzione: Posso fare un cambio?The fourth phrase offers a solution: Posso fare un cambio?
C'è una taglia più grande?C'è una taglia più grande?
Is there a bigger size?
La quinta frase cerca alternative: C'è una taglia più grande?The fifth phrase looks for alternatives: C'è una taglia più grande?
Posso avere il rimborso?Posso avere il rimborso?
Can I have a refund?
E la sesta frase chiude: Posso avere il rimborso?And the sixth phrase concludes: Posso avere il rimborso?

Tocca a te

Your turn
dillo ad alta voce
Today's small task

Immagina di essere alla cassa di un negozio in Italia: ripeti ad alta voce la frase per restituire un articolo!Imagine you are at the checkout of a store in Italy: repeat the phrase for returning an item out loud!

cocoaVorrei restituire questo
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